Refund Policy

Last updated: October 25, 2025

1. Free Trial Period

We offer a 30-day money back guarantee for all new subscriptions. If you're not satisfied within 30 days of your first payment, contact us for a full refund - no questions asked.

2. Subscription Refunds

Monthly Subscriptions

  • Professional Plan ($47/month): 30-day money-back guarantee for first-time subscribers
  • Enterprise Plan ($197/month): 30-day money-back guarantee for first-time subscribers
  • Custom Plan ($497+/month): Custom refund terms outlined in service agreement

Annual Subscriptions

  • Annual subscriptions include a 60-day money-back guarantee
  • Partial refunds are available for unused months (prorated)
  • Annual discounts are forfeited upon refund request

3. Refund Eligibility

Refunds are available under the following conditions:

  • Request made within the guarantee period
  • Account is in good standing (no violations of Terms of Service)
  • No previous refunds on the same account
  • Technical issues that cannot be resolved within 7 business days

4. Non-Refundable Items

The following are non-refundable:

  • Setup fees and onboarding charges
  • Custom development work
  • Domain registration fees (handled by third parties)
  • Payment processing fees (Stripe charges)
  • Third-party supplier product costs
  • Third-party service integrations

5. Package and Add-On Services

Turnkey Store Packages

  • Basic Package ($297): 7-day refund period
  • Professional Package ($797): 30-day refund period
  • Premium Package ($1,497): 30-day refund period
  • Enterprise Package ($2,997): 45-day refund period

Additional Services

  • SEO Optimization ($197): 30-day refund if no improvement in rankings
  • Custom Branding ($97): 7-day refund before implementation
  • Personal Manager ($297/month): 30-day money-back guarantee

6. Refund Process

  1. Submit Request: Email [email protected] with refund request
  2. Include Information:
    • Account email address
    • Reason for refund request
    • Order/subscription details
  3. Review Period: We will review your request within 3-5 business days
  4. Processing: Approved refunds are processed within 7-10 business days
  5. Notification: You will receive email confirmation of refund status

7. Refund Methods

Refunds are processed using the original payment method:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-14 business days
  • Store Credit: Immediate (if requested)

8. Partial Refunds

Partial refunds may be offered in the following situations:

  • Service downtime exceeding SLA commitments
  • Unused portion of annual subscriptions
  • Feature unavailability affecting core functionality
  • Account suspension due to our error

9. Chargebacks and Disputes

We encourage contacting us directly before initiating chargebacks. Chargebacks may result in:

  • Immediate account suspension
  • Loss of all data and configurations
  • Inability to create future accounts
  • Additional processing fees

10. Force Majeure

Refunds may be suspended during force majeure events including:

  • Natural disasters
  • Government regulations
  • Third-party service outages
  • Global pandemic restrictions

11. Contact Information

For refund requests and questions:

Email: [email protected]
Support: [email protected]
Phone: 1-800-XXX-XXXX
Business Hours: Monday-Friday, 9 AM - 6 PM EST

12. Policy Changes

This refund policy may be updated periodically. Changes will be communicated via email and posted on our website 30 days before taking effect.